General Information & FAQ’s

Purchase your show tickets at the Jergel’s Box Office and pay NO SERVICE FEES! Print-at-home is free.

If you do not see a specific ticketed show on the calendar page, please visit the Tickets page for an update on the show status.

Beware of scammers when purchasing tickets! Third-party sites resell show tickets at a much higher price!

For local show nights, doors open at 5 pm. For ticketed shows, doors are 6 pm for General Admission and 5 pm for Early Entry tickets. The Jergel’s box office opens at 5 pm on the day of a ticketed event and also 5 pm on other days (unless closed for private events).

Please note: Any event ticket that is not an Etix ticket will not be granted access to any show. Third party purchases are not recommended and may not allow you entrance into the venue.

Q: What is your refund policy? The venue policy is that all sales are final, no refunds/exchanges with the exception of a cancelled or rescheduled event. Customers will receive email notifications on how to obtain a refund if they are unable to attend a rescheduled date.

Q: What days are you open and what are your hours? We’re open Tuesday through Saturday, closed on Sunday and Monday except for ticketed events, and certain holidays. Hours are 5:00 pm to close. For most ticketed events, doors open at 5:00 for early entry or 6:00 pm for general admission (not including most ticketed fundraisers/local events).

Q: What is your address? Our mailing address is 103 Slade Lane, Warrendale, PA 15086. FOR GPS PURPOSES, use the address: 285 Northgate Drive, Warrendale, PA 15086 which will take you to our main entrance.

Q: How do I get there? Click here for directions.

Q: How do I join your email list? Click here to join, it’s that easy!

Q: Do you take dinner reservations in the dining area? All seating is first come first serve and half of your party must be present for us to seat you. Our private party areas can be booked in advance with an area party fee.

Q: If you don’t take reservations on Fridays or Saturdays, why do I see reserved signs? The reserved signs are for those that have booked private parties in advance (and payed a fee).  They could also be a special request from one of the Jergel’s partners or the band that is playing that night.

Q: Do you serve food for ticketed events? We always serve food for our shows, you can order off of the regular menu.

Q: Do we have to leave our table once we are finished dining for the show? No, you do not have to leave your table.  You can remain there for the evening.

Q: Do you have daily specials? Daily specials are up to the discretion of the venue.

Q: Are your shows 21+? All shows/events at the venue are 21+ unless specified in the details for a particular show/event.

Q: Is your facility general admission for national shows? Most of our national shows are general admission. Local and regional acts are general admission (with exceptions). National/touring shows require advance ticket purchase either on our website or the day of the show (price increased on day of show).

Q: Can we smoke inside? No smoking is permitted in the venue.

Q: What hotels in the area would you recommend? Click here to visit our “Lodging” section for various packages with all of our hotel/motel partners.

Q: Is the building handicap accessible? Yes, our venue is accessible by our central elevator. Please inform us about wheel chair requirements ahead of time so that we can best accommodate your needs.

Q: What’s the best way to find out about shows at Jergel’s to stay up-to-date? Join our email list. To join, click here.